Glow
Carbon Co-op Logo

Carbon Co-op

Using Glow's API data access to power Power Shaper

Power Shaper's smart meter platform gives their customers energy use and carbon impact monitoring and the ability to participate in Demand Flexibility events.

30%
Average energy reduction
500+
Households engaged
ISO 27001
Certified
Real time
Data access

Background

Carbon Co-op is a community benefit society based in Greater Manchester, committed to reducing carbon emissions by empowering consumers to take control of their energy usage.

Their Power Shaper services allow consumers to track energy consumption, participate in demand-side response (DSR) events, and monitor the impact of home efficiency improvements. To deliver these services effectively, Carbon Co-op requires precise, real-time energy data, enabling them to adjust users' energy consumption based on grid demand while also giving people visual representation of their consumption patterns and the benefits of energy-saving measures.

Challenges

Data accuracy and availability
Retrieving granular energy consumption and cost data to provide to consumers whilst also enabling them to respond to DSR events, in a timely manner.
Quantifying home efficiency improvements
Energy consumption data is needed to be compare to counterfactual baseline before and after retrofit, so that impact of energy saving improvements can be measures.
Customer engagement
Without being able to provide consumers with visibility of their energy usage, engagement in DSR events would likely be lower. Through providing consumers with their data, allows for patterns to be identified and allows them to see the direct benefits of energy and carbon-saving solutions.

Solution

Seamless Integration with both hardware and software: Integrating both the Glow hardware (Consumer Access Device) and smart meter data services to Carbon Co-op enables them to access consumer energy data through Glow APIs, meaning actionable insight and timely adjustments can be made. Through Glow data services Carbon Co-op are also able to onboard new customers themselves.

Scalability: Staged pricing tiers gives Carbon Co-op the flexibility to scale their customer base over time.

Technical Support: To ensure a smooth experience with our service, Glow provides a Tier 1 Customer Support portal so Carbon Co-op can troubleshoot issues themselves. When escalation is required, the Glow customer service team offer responsive technical support.

Data, privacy, security and SECAS compliance: Hildebrand's ISO 27001 certification and a DCC Other User licence provides confidence that all data handling adheres to the latest regulatory requirements.

Impact

By utilising the Glow solution, Carbon Co-op have significantly enhanced their ability to report on carbon reductions and effectively quantify the emissions saved; through both DSR participation and home efficiency upgrades.

The accessible, granular data provided to Power Shaper users improves engagement by enabling real-time responsiveness to DSR events, increasing both participation and impact.

Future

Glow has equipped Carbon Co-op with the tools necessary to accelerate their services and focus on their work towards their mission to reduce carbon emissions. With a scalable data service and effective technical support Carbon Co-op is assured they are able to meet their evolving needs whilst always working towards their mission to empower households in reducing energy consumption and carbon emissions. We look forward to the continued impactful actions we help to drive with Carbon Co-op.

Ready to empower your community with data?

Join Carbon Co-op and other community organisations using our platform to drive carbon reduction and energy efficiency.